I have tried so many times to verify my identity, which includes deleting app, calling and being kept on hold for an hour, setting up my account numerous times, listing my licence details many times,....... and in the end get the dreaded screen UNABLE TO VERIFY.
Not sure what else I can do or how many hours I need to spend on the phone!!!!
Hi @NeilTaylor,
Have you been able to resolve your issue? We have previous forum posts where individuals have been able to verify their documents using alternate options. You can view this from here. If you're still having issues, please let us know.
When calling myGovID support you are calling the ATO. The ATO contact center gives priority to ATO enquiries first. myGovID and Relationship Authorisation Manager calls are placed at the end of the call queue.
If you feel you are not being provided the support you need, you can report this accordingly as frequently as you can provide evidence for. i.e. Each time you call, daily etcetera....
You need to provide feedback direct to Google or Apple communicating your poor support experience, or lack thereof.
Android users
Apple iOS users
You will need to find the "Report a Problem", this will require accessing your Apple ID from your device so you can then complete the feedback report. This may require some creativity depending on your iOS but there is plenty of reference material online.
https://reportaproblem.apple.com
With sufficient negative feedback Google and Apple will contact myGovID and the ATO advising if the support doesn't improve it will "de-indexed" and then removed from their app stores.
Hi @NeilTaylor
We'll look into this further for you to see what we can do.
Can you advise if you're getting an error code? What state is your licence issued and have you tried verifying any other documents?
No calls or topics are placed at the end of the queue, as soon as someone trained in the question you have is available they are able to answer your call.
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