Loading
This thread is archived and the information may not be up-to-date. You can't reply to this thread.
knoxfam(Newbie)Newbie
30 Nov 2022

Trying to apply for my Directors ID for my SMSF - can't verify my identity on MyGovID receive error message 45047 (422) - seems my ID is linked to an old work email address - I wish to change it to my personal email address - can't log in using old work email as authorization code is being sent to old work email - so going around and around in circles - how do I go about increasing my ID to standard using my personal email address - need to get this done urgently - anyone else had same issue and any success to remedy? No help contact phone numbers are being answered by ABRS or MyGov at the moment

302 views
1 replies
302 views
1 replies

Most helpful response

Most helpful reply

RileyATO(Community Moderator)Community Moderator
30 Nov 2022

Hi @knoxfam,


I found another post that is similar to your sitation.


In short, if you don't have access to your old email address you will need to set up a new myGovID account with 2 different identity documents than what you used initially.


If you've verified the same identity documents with multiple myGovID emails you will need to contact the myGovID helpdesk.


The good news is that you can now apply for your director ID up to the 14th of December without penalty.

All replies

Most helpful reply

RileyATO(Community Moderator)Community Moderator
30 Nov 2022

Hi @knoxfam,


I found another post that is similar to your sitation.


In short, if you don't have access to your old email address you will need to set up a new myGovID account with 2 different identity documents than what you used initially.


If you've verified the same identity documents with multiple myGovID emails you will need to contact the myGovID helpdesk.


The good news is that you can now apply for your director ID up to the 14th of December without penalty.

Liked by knoxfam

Featured articles

How to access myGov and ATO online services while overseas

24 Aug 2025 · 2 min read time

Can’t sign in to myGov to access ATO online services?

2 Dec 2025 · 3 min read time

Linking your myGov account to the ATO

24 Aug 2025 · 3 min read time

Top liked users

  1. BroncosvRabbits

    (Devotee)

    61 likes

  2. mi_guv_eye_d

    (Master)

    36 likes

  3. PayrollDeanne

    (Taxicorn)

    32 likes

  4. taxfriend

    (Superuser)

    27 likes

  5. YellowPotato

    (Taxicorn)

    27 likes

Top contributors

  1. BroncosvRabbits

    (Devotee)

    303contributions

  2. mi_guv_eye_d

    (Master)

    285contributions

  3. YellowPotato

    (Taxicorn)

    213contributions

  4. YEP

    (Devotee)

    129contributions

  5. taxfriend

    (Superuser)

    129contributions

Loading
Trying to apply for a DirectorsID for my SMSF - error message 45047 (422) | ATO Community