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FatiaBQ(Newbie)Newbie
14 Dec 2022

Hi there :)


I left Australia 2 years ago, and I got an extension of my temporary visa which ended in September 2022. And I just submitted my DASP application (by entering the details of my super accounts) to claim my ATO-held super. However, 1 of the superannuation account I submitted sent me an email that they could not pay my super since it is held by the ATO. And they suggested me to contact ATO directly.


However, I have an issue contacting the ATO by phone since I experienced a long queue. So, is there anything wrong when I submitted my DASP application so that it is rejected by the super account? or do I need to resubmit a DASP application for the ATO-held super?

A little confused about the process since there is no application status to follow in the DASP.


Thank you :)

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EthanATO(Community Support)Community Support
14 Dec 2022

Hi @FatiaBQ,


You'll need to submit another DASP application to claim your ATO held super. Unfortunately, your fund would likely have needed to reject the original application as they couldn't process it. Submitting another should allow you to select the ATO held amount instead this time. Our DASP help page also has a section on re-entering the online system that may help with viewing your existing application.

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Most helpful reply

EthanATO(Community Support)Community Support
14 Dec 2022

Hi @FatiaBQ,


You'll need to submit another DASP application to claim your ATO held super. Unfortunately, your fund would likely have needed to reject the original application as they couldn't process it. Submitting another should allow you to select the ATO held amount instead this time. Our DASP help page also has a section on re-entering the online system that may help with viewing your existing application.

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