How do I get in touch with MyGovid support line - the phone line just asks users to the website?

 Author: mi_guv_eye_d(Master)Master

31 Jan 2023

From what you're explaining you may have registered a myGovID previously using a different email address and your identity documents are locked to it. Or possibly there are other unrelated issues with verifying your identity documents.

Knowing the specific error messages you are receiving would be helpful as this will determine the correct course of action.

If this is not possible you will need to contact the myGovID support line and request that your myGovID be cancelled so that you can start over.

When calling myGovID support you are calling the ATO. The ATO contact center gives priority to ATO enquiries first. myGovID and Relationship Authorisation Manager calls are placed at the end of the call queue.

For some time now anywhere between 50-75% calls go unanswered every day.

If you feel you are not being provided the support you need, you can report this accordingly as frequently as you can provide evidence for. i.e. Each time you call, daily etcetera.... to Google and Apple. Instructions are provided below.

You can also write to your local Member of Parliament explaining your issues and this will be escalated, then someone from myGovID will be obligated to contact you.

Feedback direct to Google or Apple communicating your poor support experience, or lack thereof.

Android users

• Open the Play Store
• Search for myGovID
• Select the app name to display the app and developer information
• From the top left corner of your screen select the vertical three dots
• From the menu select "Flag as inappropriate"
• From the next screen scroll to the bottom and select the radio button "Other objection"
• Communicate your poor app and support experience i.e. none at all

Apple iOS users

You will need to find the "Report a Problem", this will require accessing your Apple ID from your device so you can then complete the feedback report. This may require some creativity depending on your iOS but there is plenty of reference material online.

https://reportaproblem.apple.com

With sufficient negative feedback Google and Apple will contact myGovID and the ATO advising if the support doesn't improve it will "de-indexed" and then removed from their app stores.

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