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GraemeJ1(Newbie)Newbie
17 Feb 2023

Hi I am authorised representative for my wife. Her last refund was sent to a closed bank account and subsequently a cheque was posted.

I have just set her up on mygov. This shows the attempt at electronic refund and then details of cheque being processed.But the adress was incorrect

I have updated her correct address as well as bank details. How does she request the refund be processed to her account.

I have not been able to find an email adress etc. I tried ringing that tax department and after being on hold for 2 hours got disconnected.

Please tell me how I can get this sorted out please.

Thanks

1,176 views
3 replies
1,176 views
3 replies

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Most helpful reply

AnitaATO(Community Support)Community Support
20 Feb 2023

Hey @GraemeJ1,


We're sorry you didn't get to speak to someone for help. The great news is you've managed to access your online services and update all the incorrect details on your wife's account.


Your wife will need to request to have the cheque cancelled and the refund reissued. We've responded to a similar post and advised how you can request the replacement refund.

All replies

Most helpful reply

AnitaATO(Community Support)Community Support
20 Feb 2023

Hey @GraemeJ1,


We're sorry you didn't get to speak to someone for help. The great news is you've managed to access your online services and update all the incorrect details on your wife's account.


Your wife will need to request to have the cheque cancelled and the refund reissued. We've responded to a similar post and advised how you can request the replacement refund.

GraemeJ1(Newbie)Newbie
21 Feb 2023

how does she do that, can it be done from within mygov app or does she have to call on the phone

DanielleATO(Community Support)Community Support
24 Feb 2023

Hi @GraemeJ1,


Unfortunately, you cannot request a refund through the Online Services as a cheque has already been sent. She will need to speak with us over the phone to ask us to stop the cheque. We then have the option to issue the refund to her updated bank account.

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Tax Refund Cheque sent to wrong address | ATO Community