I am using a new phone and i am not receiving an email from My Gov ID app when trying to log in

Question

I am using a new phone and i am not receiving an email  from My Gov ID app when trying to log in

 · Accepted Answer

DanielleATO · Answer

I am sorry about the confusion. When resetting the app, you would uninstall and re-install it on your new smart device (https://www.mygovid.gov.au/help-managing-your-mygovid#setting-up-your-mygovid-again-including-on-multiple-or-new-devices). When logging in; you mentioned an issue when receiving the email. Have you checked your junk and spam folders? I know we had a few system issues last week that may have impacted you receiving the email.

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