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1 June 2023

Hello, I have linked the ATO to mygov as it shows up on mygov. However, when I try access it, I am unable to as it states that my digital identity does not meet the required credential strength. However, through the mygovID app, I have already linked my NZ passport, Australian driver license and medicare card. I do not possess anymore ID than this. Is there anyway to fix this. Thanks. I have included a copy of the message that shows up when i try to access the ATO:


"Your digital identity doesn't meet the required credential strength

We have cancelled your login as your digital identity doesn't meet the required credential strength.To meet the required credential strength, follow the instructions of your identity provider, for example myGovID.If the problem continues, contact usLink opens in new window

Error code: access_denied_insufficient_credential_strength"

3,956 views
3 replies
3,956 views
3 replies

Most helpful response

Most helpful reply

AriATO(Community Support)Community Support
2 June 2023

Hello zzxcccccccc


It sounds like you can achieve standard strength for myGovID which should be enough to access myGov. Is that your current myGovID strength?


If you've linked your myGov account to our online services you may want to login without myGovID for the time being.

All replies

Most helpful reply

AriATO(Community Support)Community Support
2 June 2023

Hello zzxcccccccc


It sounds like you can achieve standard strength for myGovID which should be enough to access myGov. Is that your current myGovID strength?


If you've linked your myGov account to our online services you may want to login without myGovID for the time being.

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Unable to access ATO from mygov as digital identity does not meet the required credential strength | ATO Community