Pre-fill not filling

Question

 · Accepted Answer

AlliATO · Answer

If the website has indicated we have received the data and it's not showing in your pre-fill, you'll need to check with the organisation to ensure they have the correct details for you. Incorrect details are one of the more common reasons why data does not match and prevents pre-filling. Pre-fill information is a guide only. You still need to check your records to ensure the details are correct. Organisations can get it wrong sometimes. If you have received the information for the organisations and confident it's correct you can manually input the details and still lodge your return.

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