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Adam2022(Dynamo)Dynamo
19 July 2023

Hi ATO,

Over the last few days we've noticed that ATO OSB portal performance is really quite bad - the portal is taking minutes to load pages, or just timing out. I've checked this with multiple users and browsers, both inside and outside our VPN, and it seems to be a recurring problem, so I don't think it is anything that has changed on our side.


However, the page: https://osb.status.ato.gov.au/ is still showing the OSB status as green/operational.


Could you please let me know if there are any known issues with performance on the ATO side, currently?


We're trying to lodge a large number of activity statements and are having real trouble.


Thanks,


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436 views
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Most helpful reply

YianaATO(Community Support)Community Support
20 July 2023

Hi @Adam2022


Tax time is a busy time for us all and our systems! We aren't aware of any issues with our systems currently. 


You can try trouble shooting by clearing your cache and cookies, try a different browser or device, try turning off any extensions or add-ons in your browser and any VPN you may be using. Lastly, check your internet connection and speeds.


If you’re still having issues, we recommend trying outside of peak traffic times, both for our site and for your internet connection. 

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Most helpful reply

YianaATO(Community Support)Community Support
20 July 2023

Hi @Adam2022


Tax time is a busy time for us all and our systems! We aren't aware of any issues with our systems currently. 


You can try trouble shooting by clearing your cache and cookies, try a different browser or device, try turning off any extensions or add-ons in your browser and any VPN you may be using. Lastly, check your internet connection and speeds.


If you’re still having issues, we recommend trying outside of peak traffic times, both for our site and for your internet connection. 

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