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MsMac(Initiate)Initiate
21 July 2023

I need a linking code as I do not have a bank account listed as its my first return. Tried calling multiple times with voicemail experience big delays call back later. This is happening early morning, late arvo middle of day. ATO should provide a better way for first timers especially when I work and go to Uni.


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4 replies
681 views
4 replies

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AnitaATO(Community Support)Community Support
24 July 2023

Hi @waz_OG and @MsMac,


We're sorry you're having trouble getting through. We're experiencing high call volumes at the moment, and we do ask that you persevere, and someone will be able to help you with a linking code.


We understand it must be frustrating but unfortunately this is the only way you can get a linking code. We wouldn't be able to make it an automated process at it wouldn't be a very secure way to get a linking code. Our processes are in place to protect your security.

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waz_OG(Initiate)Initiate
23 July 2023

same issue, ATO need to pull their finger out and either answer the phone or automate the linking code process.

Most helpful reply

AnitaATO(Community Support)Community Support
24 July 2023

Hi @waz_OG and @MsMac,


We're sorry you're having trouble getting through. We're experiencing high call volumes at the moment, and we do ask that you persevere, and someone will be able to help you with a linking code.


We understand it must be frustrating but unfortunately this is the only way you can get a linking code. We wouldn't be able to make it an automated process at it wouldn't be a very secure way to get a linking code. Our processes are in place to protect your security.

MsMac(Initiate)Initiate
27 Aug 2023

Trouble getting through - I don't get an option - the recording states we are busy try again - no hold option, 2 months now since 1st July. How about having an option for new starters to register a bank account. So the ATO will extend tax returns after October eh !

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First time tax return linking mygov | ATO Community