Hello,
A couple of months ago (9th of June) I submitted an online application through Secure Mail in order to receive my Certificate of Residency. As I did not receive a response within 28 days I also sent the form through mail on the 5th of July. On the 10th of July I received a message on my Secure Mail, which contained a copy of the certificate for my archive and informed me that the original certificate would be sent to my address.
However the original certificate (which I need) never arrived so I contacted support at [removed by moderator]. I was told that they could not reissue or even track my sent certificate and that I should submit the form again. I had already done that through registered mail on the 6th of July so I waited and after 37 days, my certificate still has not arrived. I contacted support again and they were unable to help me again.
So my question is, how can I actually get my original issued certificate as I have already made two form submissions (that take 28+ days each) and customer support has not been able to help me? The certificate has already been issued so it's not a matter of wrong data and I confirmed my adrress is correct (I have received hundreds of parcels and letters using the same address)
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