Hi,
I submitted a request to transfer my ATO-held super into my super fund on 3 January 2026, but it still hasn’t been processed.
I haven’t received any updates, and no one has contacted me for additional information.
Has anyone experienced something similar, or knows what I can do to follow this up?
Thanks in advance
Hi @leoberbesi,
There are a few reasons why your transfer of ATO-held super might be delayed. The transfer will only proceed if you meet certain conditions. For example, you need to be under 65 years old and have ATO-held super of $200 or more. The super fund you're transferring to must also be eligible, meaning it needs to accept government rollovers, be in accumulation phase, and meet specific balance requirements.
In some cases, your super fund may need to contact you to verify information before they can process the transfer. This often happens when the personal details your fund holds don't match what we have on record. The fund is required to explain any issues to you in writing if they can't action the transfer.
Contact our super team to check the status of your specific transfer request. We can look into what's happening and work out if there's any issues preventing it from being processed.
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