Hi,
I recently moved back to Australia after living overseas and am trying to access my ATO account.
My TFN and date of birth are recognised, but I get stuck at the additional identity questions stage — my answers are rejected and I cannot proceed any further.
I have already:
- Contacted the ATO multiple times by phone
- Visited a registered tax agent, who was also unable to resolve or relink my account
I understand identity verification is required, but I currently cannot pass the automated questions and phone support has not been able to assist.
Could someone please advise:
- What the correct process is for manual identity verification, or
- How I can reset or re-establish access to my ATO account in this situation
Thanks in advance for your help.