Hi @TAG2026 - I checked some details with our FHSS subject matter experts.
Because the FHSS determination is self-assessed, it's your responsibility to ensure the info in the determination is correct before submitting it.
Whether it prefills contributions or you manually enter them - it will accept your submission, as you are signing it as true and correct. If our systems detect an issue with anything in your determination, it will possibility flag it for further checks.
In your case, it sounds like your request was fully approved but then your superfund didn't release the funds to us. One of the causes for this could be the name mismatch between ATO's records and your superfund records.
You should check which records are incorrect and make contact with the appropriate entity to correct your name to match the other.
If the incorrect name is with the Superfund records:
- you should contact them first to correct this, and
- only after they have confirmed the update then you can contact us to request a reissue of a new Release Authority.
If the incorrect name is in the ATO records:
- you should contact us to update this, and
- request the reissue of a new Release Authority.
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