Waiting for a tax return for 18 months

 Author: RachelATO(Community Moderator)Community Moderator

21 Apr 2026

Hi @Ai0000,

Sometimes returns take longer if we need to verify details you've provided, we're waiting for third-party information (like income from your bank), or we're conducting extra checks.

Given it's been 18 months, lodging a complaint is the best next step. You can call the complaints line or lodge an online form, and detail the following:

• you lodged your 2023-24 return in Oct 2024, it's still 'in progress'
• whether you've received any requests for further information
• explain you've been unable to resolve via phone or self-service channels, and
• ask for an update on why the return is delayed

The complaints team will confirm if there's any further info we need to finalise your return.

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