Author: RachelATO(Community Moderator)Community Moderator 23 Apr 2026
Hi @Cat888,
You can write to us, which may be the most practical option for you. We recognise that calling from Russia presents challenges due to sanctions and access restrictions.
You could also consider lodging a complaints webform online. Just note this may take longer to process, but it's still a valid way to let us know what's happening.
For lodging your tax return from overseas, the easiest method is to lodge online using myTax through your myGov account. You'll need to update your myGov sign-in settings to ensure you have access from overseas. We recommend using a Digital ID, such as myID. You'll also need an Australian bank account to receive any refund amounts.
If you can't access online services, you can lodge a paper tax return and mail it to us. Other options included engaging with a registered tax agent in Australia to lodge on your return. Alternatively, a friend or family member can also lodge your tax return on your behalf if you complete a power of attorney for them to sign the return.
Author: Cat888(I'm new)I'm new 24 Apr 2026
I cannot write to ATO as the Australian Post does not deliver mail from Russia due to political sanctions and restrictions. I will try to lodge my papers through a tax agent, but then how do I pay any amounts due to ATO? I cannot transfer a single cent from Russia and neither can I get any money from Australia due to the same sanctions? I do not have myGov and myTax accounts.
Author: RachelATO(Community Moderator)Community Moderator 24 Apr 2026
Hi @Cat888,
If you can get a tax agent to lodge for you this will mean they're also authorised on your account to talk to us. They can then call us directly on your behalf and explain your situation.
This way we'll be able to assess what assistance or payment relief may be available.
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