Hi @Puzzled,
This process usually happens automatically and the accounts will balance themselves. If it has been more than 14 days you can contact us to have the issue investigated.
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Thanks JayATO. Can you suggest the best avenue of contact - none of the information in the contact us link seems suitable for this simple request to reallocate a payment... Do I need to lodge a complaint?
Hi @Puzzled
The lodge and pay enquiries line is the best one for managing account payments.