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trhura(Newbie)Newbie
27 May 2026

Hi team,


I left Australia last year around September but I worked for a few months before leaving Australia. Now, I want to manage my tax returns / refunds (file for this year and a few months deduction) since I was not considered tax resident for this tax year and also apply for DASP.


However, I am no longer able to login to ATO (ATO record locked) and myID is basic strength (cannot upgrade since my Australia visa is no longer active). When trying to submit DASP application, I also receive.


Not eligible - not known

Based on information supplied to us by the Australian Department of Home Affairs we are unable to establish that you are the holder of a temporary resident's visa under the Migration Act 1958. If you are the holder of a temporary resident's visa under the Migration Act 1958 check the details you entered are correct, then try again. 

20 views
1 replies
20 views
1 replies

All replies

KaraATO(Community Support)Community Support
28 May 2026

Hey @trhura,


We recently responded to a similar question about accessing your Online services after leaving Australia to lodge final tax return, and super contributions.


If you believe you meet all eligibility criteria for the Departing Australia Superannuation Payment (DASP) but are having issues with your visa details being recorded incorrectly, you can contact the DASP team directly for assistance.

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How can I access my ATO account and apply for DASP after leaving Australia? | ATO Community