I am currently stuck at erorr ICI.001 when trying to connect my ATO to myGOV. I earned very little income in Australia and am based in Europe so I desperately do not want to contact ATO on the phone and have to pay more for the call than for my taxes. Is there any way to go around it? I am really upset about how difficult this process seems
You would need to call
"Unable to verify, Ineligible to link or call us to complete the linking process
What you can do
Hello @Helenngu,
@YellowPotato is right there. you may need to phone our individual enquiries line. They may be able to provide you with a manual linking code.
Before calling, it helps to have:
It may help to have a read through our article on linking the ATO to your myGov account to see if there's anything else you can use to link yourself, otherwise phoning and asking for a manual linking code is best.
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