Hi @claddam,
Just in case, if you're getting any sort of error code, I'd recommend having a read through myID different error codes for help.
I haven't seen any widespread reports of a current outage, but there are a few reasons why you might not be receiving the myID email code.
I'd recommend trying the below first:
- confirming the email address entered is the one linked to your myID
- checking your junk (spam) and quarantine folders, and
- making sure your mailbox isn't full and can receive new emails.
If you're certain the email address is correct and the code still isn't arriving, you'll need to phone myID support for assistance. They can check whether there's an issue with the email address linked to your myID or whether any other account issues are preventing the code from being delivered.
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