Hi @sgrace,
You’ve let us know that you’ve contacted the bank, what you need to do now is speak to us again.
Before you speak to us, log into your ATO Online Services and double check the bank details you’ve entered when you lodged your tax return are correct.
If your refund was paid to an incorrect bank account, or to an unrelated third-party bank account, we can attempt to recover the refund on your behalf. Please note that recovering payments can take some time.
When you call us, please have your personal details ready so we can verify your identity and access your accounts.