I filed my tax on 16 July, on 19 July it was updated to "Under Review", after 12 business days I called the ATO to find out more info.
It was only on business day 13 that I heard from a case officer. I supplied documents a week later but my case officer was on annual leave.
After multiple phone calls , voicemails and emails, I finally heard from someone ( a supervisor) , who informed me that my case would only be attended to when the original case officer returned from leave on 22 August (in accordance with their exisiting priorities).
The supervisor also informed me they were going on leave.
At this point I asked for a SLA on reviews and was informed that it is 90 days?
Has anyone else been affected by this?
It has now been 1 month and 1 week since I filed my tax, at this point I feel like the ATO will continue to drag this out instead of promptly paying my tax return.
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