I have been trying to fix a payment I made to the wrong reference number (paid my income tax to my BAS instead) but online/self help services don't offer a way to correct this and I can't get through on the phone - the ATO system tells me it can't take my call it's too busy and hangs up on me.
How do I fix this?
The lack of customer support is appalling.
Hi @Micmit
If this is for a Sole Trader ABN, MyGov does not have the function to request a payment transfer to the correct account.
I have provided a link here to our payment transfer request on the website that may assist.
Hi @Micmit
If this is for a Sole Trader ABN, MyGov does not have the function to request a payment transfer to the correct account.
I have provided a link here to our payment transfer request on the website that may assist.
5 Nov 2025 · 6 min read time
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