Author: tiroli(Initiate)Initiate 13 Oct 2023
Hi Anita,
There is a function to update those details online with the ATO, but my name on my Birth Certificate and my name on Passport differ. The address doesn't match because the ATO recorded address is foreign. And the field only allows Australian addresses. I actually can't put the correct information in because the system won't let me.
I spoke to someone on the phone on the OS Number previously from the ATO about this, and they had confirmed over the phone that my details have been updated to reflect the changes.
I also visited an ATO/Centrelink and provided my documentation (passport and birth-certificate) in-person when I briefly visited Australia back in February. My Centrelink details updated, and my ATO details also temporarily updated for a few months, then reverted back to outdated details for whatever reason.
In this time where it was still temp updated, I submitted my most recent Tax Return with my correct details, but still got my Tax Notification in my old details. I called again on the OS number and I was advised to close my MyGov account, and create a new MyGov account to maybe have everything set up in the new name and the system should pick it up.
I did this, and now I'm in this situation right now with my ATO unlinked. My Centrelink linked just fine.
Is there a way to correct this, online, via email or with a number that works? This is getting a bit too complex. I need my my recent tax notification in my current details and have other ATO enquires I can't solve until this issue is resolved.
The OS Number I used to contact previously keeps dropping now. I'm contacting from Germany. I want to avoid posting my ID documents at all costs since they took so long and cost a bunch to get here in the first place.
Author: CatherineATO(Community Support)Community Support 15 Oct 2023
Hey @tiroli,
Can you confirm when you last had interactions with us before this matter? Have you lodged a return within the last 3yrs at all? It may be an issue related to your record being 'frozen' if you've had no activity with us, which is standard procedure. Once we can eliminate this, we can try a few other suggestions.
Author: tiroli(Initiate)Initiate 19 Oct 2023@CatherineATO
Hi Catherine!
I actually lodged my most recent tax return via MyTax online. I honestly can't recall when exactly I had those interactions. It would have been once when I updated my details in Feb/Mar, and again in July to update the details since the lodgement receipt had incorrect details...
680 views
5 replies