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gmbts(Newbie)Newbie
1 Sept 2023

My Tax return has been showing as "Balancing Account" for nearly 2 months now? Everytime I log into MyGov it give me a notification about updating banking details (Which I have done). My account history is a showing a credit that was processed 2 weeks after I lodged my return but nothing has hit my account??

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DanielleATO(Community Support)Community Support
3 Sept 2023

Hi @gmbts,


That does sound interesting.


When you have a look at the statement of account. Does it show EFT transaction then have the amount being re-credited to the account?


If the amount has bounced back and you have updated the bank details. It should try to re-issue automatically within around 10 days of the update.


If there is a transaction that says cheque refund, it means we may have issued a cheque to your postal address.

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Most helpful reply

DanielleATO(Community Support)Community Support
3 Sept 2023

Hi @gmbts,


That does sound interesting.


When you have a look at the statement of account. Does it show EFT transaction then have the amount being re-credited to the account?


If the amount has bounced back and you have updated the bank details. It should try to re-issue automatically within around 10 days of the update.


If there is a transaction that says cheque refund, it means we may have issued a cheque to your postal address.

gmbts(Newbie)Newbie
4 Sept 2023

Hey Danielle,


No nothing about a cheque, it just says that I have $3222.80CR and Im wondering why this hasnt been transferred into my bank?


Thanks for your help :)


William

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