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lisa_jb(Newbie)Registered Tax Professional
11 Sept 2023

I have updated my client's bank account details on the tax agent portal. Can I request that the refund cheque be cancelled and ressiued via EFT over the tax agent portal? What should I select as the message topic and subject?

5,786 views
1 replies
5,786 views
1 replies

Most helpful response

Most helpful reply

EdenATO(Community Support)Community Support
12 Sept 2023

Hello there @lisa_jb,


To do this log on to your online services for agents and select the reports and forms menus. Then select forms.


In the list of forms, you will see request replacement cheque. Click this and fill out the client details. You will get the option to say you want an EFT payment.

All replies

Most helpful reply

EdenATO(Community Support)Community Support
12 Sept 2023

Hello there @lisa_jb,


To do this log on to your online services for agents and select the reports and forms menus. Then select forms.


In the list of forms, you will see request replacement cheque. Click this and fill out the client details. You will get the option to say you want an EFT payment.

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Cancel Cheque and Reissue Refund via EFT | ATO Community