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11 Sept 2023

A Seasonal Worker has returned to his home country with an information pack from his Australian Employer. Tried to apply for his superannuation using the ATO online application but system says he is not Eligible or not known

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1 replies
694 views
1 replies

Most helpful response

Most helpful reply

EdenATO(Community Support)Community Support
13 Sept 2023

Hello there @danielcataki,


This could be for many reasons, a few could be:

  • Their visa is still active (It must be no longer active)
  • They are from New Zealand
  • The don't hold the right Visa
  • They are still in Australia
  • They got permanent residency


They should have a look at our DASP completing this form webpage. This will tell them what to consider before applying. If it seems like nothing is wrong, they could always try the DASP paper application.

All replies

Most helpful reply

EdenATO(Community Support)Community Support
13 Sept 2023

Hello there @danielcataki,


This could be for many reasons, a few could be:

  • Their visa is still active (It must be no longer active)
  • They are from New Zealand
  • The don't hold the right Visa
  • They are still in Australia
  • They got permanent residency


They should have a look at our DASP completing this form webpage. This will tell them what to consider before applying. If it seems like nothing is wrong, they could always try the DASP paper application.

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What does it mean when the Online DASP application says " Not Eligible-Not Known" | ATO Community