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Most helpful response

Most helpful reply

AnitaATO(Community Support)Community Support
2 Oct 2023

Hey @kimshah8031,


Are you able to recover it using a MyGovID or is it possible to set up a new one using a different email address and relinking to us?


If you don't have any access at all then you may be able to have a registered agent lodge on your behalf or maybe provide you with the information you need. You may also be able to use the last pay slip you received for the year or is it possible to contact your employer and see if they can give you the details.


You can read more about accessing your income statements on our website.

All replies

Most helpful reply

AnitaATO(Community Support)Community Support
2 Oct 2023

Hey @kimshah8031,


Are you able to recover it using a MyGovID or is it possible to set up a new one using a different email address and relinking to us?


If you don't have any access at all then you may be able to have a registered agent lodge on your behalf or maybe provide you with the information you need. You may also be able to use the last pay slip you received for the year or is it possible to contact your employer and see if they can give you the details.


You can read more about accessing your income statements on our website.

3 Oct 2023

I can't access any of this options. I want to apply for my tax return by myself.can u please ask ato to post or email it to my updated address. The last date of filing tax return is 31st October 2023.

4 Oct 2023

I am looking for my group certificate and my total tax withheld by post in paper form. I don't have any other option.i have moved to overseas permanently. And the copy of tax document request format is not working. I want that tax document by post . Is there any email address where I can address my issue and my gov account or my gov ID is not working.

AnitaATO(Community Support)Community Support
5 Oct 2023

Hey @kimshah8031,


No, there isn't an email address that we can provide you with to address your situation. Emails aren't a secure way for us to communicate we can't guarantee your privacy.


@DanielleATO has provided you with a great link in their response it tells you what you need to do when you can't access your income statements yourself.

5 Oct 2023

@DanielleATO

The link to copies to tax documents. Request on ato website is not working.how should I have access to the copies of tax documents request nat 75438

CatherineATO(Community Support)Community Support
6 Oct 2023

Hey @kimshah8031,


Are you trying to open the document by clicking on the link on the Copies of tax document page? If so, that's why it's not opening, Check out the process here to save the document in order to use it.


Good luck!

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how do i ask for my tax withheld ,tax offsets, taxable income when my gov account is not working. i amoverseas | ATO Community