How do I get help with a login error on ABRS site?

Question

 · Accepted Answer

TeddyATO · Answer

There are situations where you are required to call us when you lodge a director ID application, however lets cover some basic troubleshooting first. Clear your browser cache/cookies, then make sure your browser is up to date and that you have no browser ad block/anti virus active that may stop the submission. This will usually clear away the basic problems people have when lodging. Next is to cover the director ID part. Make sure that you have verified/completed your MYGOVID correctly and that you have the appropriate identity strength required for your application. Lastly when you try next if it bounces you back make sure that you have filled out all the fields and also see if there is an error pointing you in the direction of what needs to be corrected. Sometimes if you use strange emails in your application or don't enter information correctly it will send you back to correct it.

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