Whenever I try to access ATO from myGov, I get an error message saying:
An error has occurred
We are currently experiencing technical difficulties. We apologise for any inconvenience.
Return to myGov and try again. If the problem continues, contact us
.
Error code: server_error
Is there any way around this? I just want to lodge my tax return. I live in the Czech Republic and 8am AEST is exactly midnight here, so calling is very inconvenient.
Hi @samvsam89
Sometime when trying to access the services from overseas, we can run into this error.
There are a few way we can try to get you in.
Firstly, you may need to change the browser you are using, and clearing cache and cookies, making sure there are no bookmarks for the site you're trying to access.
Secondly, MyGov has been undergoing a few updates, which take place of a nighttime. I suggest having a look at our planned updates and time to make sure you're logging in at a good time.
Thirdly, you may need to unlike the service and relink. This could be due to you not being in the country and having to verify a few details in the background to allow you access again. It has been a bit of a known issue.
Hope this helps.
Please reach out if still require assistance :)
Hi @samvsam89
Sometime when trying to access the services from overseas, we can run into this error.
There are a few way we can try to get you in.
Firstly, you may need to change the browser you are using, and clearing cache and cookies, making sure there are no bookmarks for the site you're trying to access.
Secondly, MyGov has been undergoing a few updates, which take place of a nighttime. I suggest having a look at our planned updates and time to make sure you're logging in at a good time.
Thirdly, you may need to unlike the service and relink. This could be due to you not being in the country and having to verify a few details in the background to allow you access again. It has been a bit of a known issue.
Hope this helps.
Please reach out if still require assistance :)
Hi, thanks for the reply. The first two options didn't fix it, so I tried unlinking it. However, I don't have any of the required two documents to link it again. I no longer have an Australian bank account, and I can't find the BSB and account number you would have on record, all other documents need to be from the last 2 years (I've been living here for 7 years), and unless I'm mistaken, I lost access to any notices of assessment from the past 5 years when I unlinked my account.
What are my options? Even if I stay up until midnight to call, they will still need something from one of those documents, correct? All I have is my TFN and passport. Is there anything I can do?
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