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Joro2016(Newbie)Newbie
24 Oct 2023

I am experiencing Anxiety and Depression and my WorkCover claim has been denied. As a result, I am currently without income and unable to work due to severe anxiety attacks when interacting with strangers. My GP has provided me with a certificate stating that I have no capacity to work yet. Unfortunately, I am unable to continue seeing my current Psychologist due to financial constraints. In an effort to alleviate my financial burden, I have applied for early access to my superannuation on Compassionate grounds. I am curious as to the length of time it will take for my application to be processed. Additionally, I am running low on medication. For your reference, my application ID is [removed by moderator]

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1 replies
242 views
1 replies

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Most helpful reply

RileyATO(Community Moderator)Community Moderator
25 Oct 2023

Hi @Joro2016,


If you’ve applied online the turnaround time to assess your eligibility is 14 days. We’ll send you an SMS or a letter to your myGov inbox letting you know the outcome of your application.


If your application is successful, we’ll also send a copy of the approval letter straight to your super fund. You’ll need to contact them directly to release your super. They can also let you know how long it will take to transfer you the funds.


For extra help in the meantime, check out AskIzzy. It’s a fantastic resource for things like mental health support and emergency funds.


Good luck with your application, let us know if you need any more help. 💛

All replies

Most helpful reply

RileyATO(Community Moderator)Community Moderator
25 Oct 2023

Hi @Joro2016,


If you’ve applied online the turnaround time to assess your eligibility is 14 days. We’ll send you an SMS or a letter to your myGov inbox letting you know the outcome of your application.


If your application is successful, we’ll also send a copy of the approval letter straight to your super fund. You’ll need to contact them directly to release your super. They can also let you know how long it will take to transfer you the funds.


For extra help in the meantime, check out AskIzzy. It’s a fantastic resource for things like mental health support and emergency funds.


Good luck with your application, let us know if you need any more help. 💛

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Compassionate Grounds Application | ATO Community