Firstly, when I attempt to enter the ATO app it tells me that my ‘digital identity does not meet the required credential strength’ and to follow the instructions from my identity provider.
However, when I log into MyGovID it says that my identity is ‘strong’ and doesn’t given me an option to make it any stronger.
Secondly, I have heard from friends that to lodge your tax return for the first time you need to call ATO to connect your bank account to ATO. However, when I attempt to call the individual helpline - the numbered options for ‘reason for calling’ do not include lodging tax return for the first time so I can’t get through to the ATO.
I feel like it’s impossible to get my tax return even though I know that I should be able to… please help!!
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