Hello there ATOCommunity! I have recently run into a pickle. I recently have tried to connect my MyGov account to the ATO services. I keep running into an error code:ICI.001. A little bit of background, my “MyID” strength is at standard and I do not have any other supporting documentation such as an immicard or an AUS passport because I have recently launched my 820 partner visa. I have tried to get on the line but I am guessing because its tax season it is hard to get on with someone. If anyone can help me find a way to link my account that would be muuuuch appreciated! Thanks in advanced!
Hey,
I am trying to link the ATO to myGov account for the first time, but it is coming up with the error message “call us to complete the linking process. Error: ICI.001”
I have called 4 times and can still not get through, just to be told “we are experiencing high demand. Sorry we can’t help” and the call disconnects. I’m pretty much at my wits end with this and not sure what to do.
Can anyone please help?
Hi there,
I am attempting to link the ATO to my myGov account for the first time, but I am receiving the following error message: "Details provided do not match ATO records" (Error code: TVLDOC.002).
Upon reviewing my old TFN application, I realized that I accidentally submitted the wrong passport number.
I have tried linking my ATO with myGov again using both my actual passport number and the incorrect one that I originally submitted, but the system continues to display the same error. ("Details provided do not match ATO records")
Could you please advise me on how I can update my passport number in the ATO records, and how I can link my ATO to myGov account?
Thank you for your assistance.
Sincerely,
Hi I have being trying to link my mygov account to ato. Every time I try using PORO to enter my info it locks me out. I use the bank account number and super number I have always used but it will not accept it. Can I do this another way as I wish to lodge return online. I never had any trouble last year but I have being trying this for the last two weeks. Help!
I'm at my wit's end trying to link to mygov.
I really wish there had been a warning saying 'using myID offers no advantage but endless headaches'.
I'm trying to re-link my ATO with myGov after hours of trying to figure out what was wrong with myID as all I got was it's not strong enough even though I had used it to login to submit my taxes.
I keep getting told my superfund details are wrong, I have no centerlink account, I don't have a chess account for dividends, I don't know how to see my notice of assessment without logging in, and my employer hasn't provided a payg summary in 6 years.
On-top of that every time I've tried to call to get a linking code so I stopped getting blocked for 3 wrong attempts. I get a message that too many people calling, no call back option not even a hold option just 'bye'.
Hi ATO, I logged into mygov and tried to link ATO service. When I filled the TFN and personal details then submitted , the system page showed " Call 132861 for assistance. Error code: PAB.DE.0009".
I called and waited more than 45 minutes, but nobody answered it and automatic disconnection.
Please help urgently, I need to settle TAX RETURN 2024-2025.
thanks,
Aquan
Aug 1,2025
Hi ATO, I have logged into mygov and tried linking my ATO account. I keep getting the error that the bank details I filled in are not corresponding to those on file. In order to check which bank details ATO has on file and possibly correct them, one needs to have their MyGov account linked to ATO...so it's a catch 22.
When then calling the ATO for a linking code, I keep getting hung up on as they do not have anyone to answer the phone. Can you let me know how else I could get the linking code?
Hi ATO team,
Im trying to link myGov to ATO, in the question about Dividend statement, may i know what "investment reference number" is exactly referring to? Is that the Holder identification Number or something else?
Thanks.
Can I get a linking code for
