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Last updated 24 Aug 2025 · 524,123 views
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Check your myGov sign in options

Before you can link your myGov account to the ATO, you’ll need to make sure you’re using one of the supported sign in options. To help keep your ATO online account secure, when signing in to myGov, you must be using either:

Using myID to access your myGov account

When accessing ATO online services through myGov, the strongest sign in method you use becomes your online access strength.

myID is the Australian Government’s Digital ID app. It’s one of the sign in options you can use to prove who you are when signing into myGov.

Check out more info on Using myID with myGov

Linking your myGov to the ATO

To link your myGov account to the ATO you’ll need to answer 2 questions about your tax record.

When you sign into your myGov account, select View and link services and select Link next to Australian Taxation Office.

Once you agree to the terms and conditions of use, enter or confirm your personal details – name, date of birth, address, and tax file number (TFN). If your details have changed, you’ll need to update them with us before you can link.

You’ll then be asked to provide details from 2 of the following:

  • A bank account that you’ve had your tax refund paid to or that has earned interest over the last 2 years – you’ll need your BSB and account number.

  • Super account statement from the last 5 years — you’ll need your member number and super fund’s ABN. These usually arrive by mail, email or through your super fund’s member portal.

  • Notice of assessment from the last 5 years — you’ll need the date of issue and our reference number. If you’ve used a tax agent, they may have a copy.

  • Centrelink payment summary from the last 2 years — you’ll need your taxable income. If your myGov account is linked to Centrelink, you can get these details online.

  • Dividend statement from the last 2 years — you’ll need your investment reference number. These come from the company that you received the dividend from.

  • PAYG payment summary from the last 2 years — you’ll need your gross income. This comes from your employer.

If you’re unable to link myGov to the ATO

If you haven’t lodged a tax return before you won’t be able to link by answering the questions. This is because we simply don’t know enough about you yet to create the questions.

So, if you can’t link by answering the questions, you’ll need to contact us for unique linking code. You also have the option to lodge your tax return another way. Once your return has processed, you’ll have an easier time linking.

If you're overseas, check out our info on How to access myGov and ATO Online from overseas.

Find out more at Create a myGov account and link it to the ATO.

If you get an error message or have trouble entering the above information, check our troubleshooting information.

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Liked by farahwilliam45, Tillay and 10 others
SusyQ(Newbie)Newbie
17 Oct 2025

Hi I have being trying to link my mygov account to ato. Every time I try using PORO to enter my info it locks me out. I use the bank account number and super number I have always used but it will not accept it. Can I do this another way as I wish to lodge return online. I never had any trouble last year but I have being trying this for the last two weeks. Help!

Danmc(Newbie)Newbie
12 Sept 2025

I'm at my wit's end trying to link to mygov.


I really wish there had been a warning saying 'using myID offers no advantage but endless headaches'.


I'm trying to re-link my ATO with myGov after hours of trying to figure out what was wrong with myID as all I got was it's not strong enough even though I had used it to login to submit my taxes.


I keep getting told my superfund details are wrong, I have no centerlink account, I don't have a chess account for dividends, I don't know how to see my notice of assessment without logging in, and my employer hasn't provided a payg summary in 6 years.

On-top of that every time I've tried to call to get a linking code so I stopped getting blocked for 3 wrong attempts. I get a message that too many people calling, no call back option not even a hold option just 'bye'.



Aquan(Newbie)Newbie
1 Aug 2025

Hi ATO, I logged into mygov and tried to link ATO service. When I filled the TFN and personal details then submitted , the system page showed " Call 132861 for assistance. Error code: PAB.DE.0009".

I called and waited more than 45 minutes, but nobody answered it and automatic disconnection.

Please help urgently, I need to settle TAX RETURN 2024-2025.


thanks,

Aquan

Aug 1,2025

Anneke(I'm new)I'm new
28 July 2025

Hi ATO, I have logged into mygov and tried linking my ATO account. I keep getting the error that the bank details I filled in are not corresponding to those on file. In order to check which bank details ATO has on file and possibly correct them, one needs to have their MyGov account linked to ATO...so it's a catch 22.


When then calling the ATO for a linking code, I keep getting hung up on as they do not have anyone to answer the phone. Can you let me know how else I could get the linking code?

AWAW(I'm new)I'm new
24 July 2025

Hi ATO team,


Im trying to link myGov to ATO, in the question about Dividend statement, may i know what "investment reference number" is exactly referring to? Is that the Holder identification Number or something else?


Thanks.

RushA(Initiate)Registered Tax Professional
9 Nov 2024

The linking process is open to fraud as the process does not confirm the ID of the MyGov creator. If someone's email has been hacked they may obtain the necessary information to fraudulently ATO link. To obtain a MyGov account, the process should require 100 points of Identification. I have two clients (so far) impacted by this serious system fail. One had taxation returns (falsely) amended and the other had Centrelink pension payments diverted to a thieves bank account.


There have been two weak link that facilated these frauds

1) MyGov accounts not requiring 100 points of ID to be created, and

2) Email accounts without 2FA (and, therefore being easy to hack)


In both cases, Australian Government money was stolen and notwithstanding this the clients were asked to report the crime to Police. In fact, the Government was the victim.

FFouedjio(Newbie)Newbie
29 Oct 2024

Dear ATO,


I used ATO online services without issue until one week ago. I am currently unable to link myGov to the ATO. When I tried to link myGov to the ATO, this error message appeared:" Identity strength too weak to link to the ATO. Error codes: PAB.DE.0006, PAB.DE.0007." I can not have a strong myGovID Digital Identity because I am not an Australian Citizen (only PR). I disconnected the option 'Connect your Digital ID" in my MyGov profile to see If I could link using a linking code. Unfortunately, I can not enter the unique linking code as there is no option there for me. I called customer service representatives many times, but none found a solution to this issue. Every time I try to link ATO I receive the same error message. Any help would be appreciated.


Thank you in advance.

Needhelp1(I'm new)I'm new
4 Sept 2024

Dear ATO,

I have just been advised that you have found my super (another story), problem now is that I am unable to link mygov with ATO. I am a Kiwi and have not worked in Australia for over 25 years,, to link I need to answer 2 of the 6 questions, I can not answer any of the 6 questions as I have been away to long. How to I transfer my super out from the ATO (superannuation holding account (SHA) to another fund or even better to my Australian bank account. I am 56 years old, I do not have KiwiSaver as I do not live in New Zealand either.... Please can you help.


Thank you in advance

simonebosa(Newbie)Newbie
28 July 2024

Hi,

When I provide bank informations and super annuation info, it gives me an error like "This does not match what is held in ATO records" I never changed anything! Which info do you have it? I am stuck please could you help me?

Thanks


Simone

sy.dophu(Newbie)Newbie
5 July 2024

When providing Super and bank Account, I got the error that" This does not match what is held in ATO records"


Note: those information are not changed because I still get wages and super weekly based on them.


What should I do know? I tried to called to ATO but higher demand, so no one supports me


Thanks a bunch!

cityeast(Initiate)Initiate
2 July 2024

I am an Australian-born expat living in Europe for 20 years, but now have a need to link mygov to the ATO (pending inheritance). I had mygovID strong, but when I recreated my account due to a forgotten password, I could only get standard level.

I have no Australian DL or Medicare card (now needed for mygovID strong) nor do I have any financial activity required to answer the secret questions. How do I proceed? Being an expat Australian, does that mean I am no longer trusted? Situated 8 hours behind Eastern Standard Time, It is difficult to call the helpline during my night hours.

JesterMendoza(I'm new)I'm new
27 June 2024

Hi everyone, i cant link my mygov acvount to ATO, i tried to call many times but theres a problem on the line. I also tried many times to input all the details that they need but it always says that it does not match. I think i need a linking code but icant talk to any representative on the phone. Please help me. Thanks and godbless everyone have a g'day😊

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Linking your myGov account to the ATO | ATO Community