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30 Oct 2023

Everytime I have tried in the past month to get on the phone with ATO, I am given a "we are experiencing peak business hours" call back later. how am I supposed to connect ATO to MyGov if this is my first time doing a tax return but cannot get a code?

535 views
1 replies
535 views
1 replies

Most helpful response

Most helpful reply

ChantelleATO(Community Support)Community Support
30 Oct 2023

Hi @brendanfoster27


Its been crazy busy. Thank you for your patients in this busy time of the year.


We have a few other options that may help if you cant get through.

If you have a MyGovID with a strong ID, you can link that as your digital identity to MyGov, this will help link ATO.

You can also ty the MyATO App. If you have a copy of a few of the listed documents, this can also help quickly.

You can request details from your employer.


Here is a link to our communities page Linking your myGov account to the ATO that provides wonderful guidance and previously answered posts.

All replies

Most helpful reply

ChantelleATO(Community Support)Community Support
30 Oct 2023

Hi @brendanfoster27


Its been crazy busy. Thank you for your patients in this busy time of the year.


We have a few other options that may help if you cant get through.

If you have a MyGovID with a strong ID, you can link that as your digital identity to MyGov, this will help link ATO.

You can also ty the MyATO App. If you have a copy of a few of the listed documents, this can also help quickly.

You can request details from your employer.


Here is a link to our communities page Linking your myGov account to the ATO that provides wonderful guidance and previously answered posts.

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I need help getting a unique linking code to link ATO to MyGov | ATO Community