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wilsonb92(Newbie)Newbie
8 Dec 2023

Why is it that myGov letters, which are essentially emails with a pdf attached, take so long to arrive after a determination is made? Shouldn't it be instant?

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660 views
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Most helpful reply

AlliATO(Community Support)Community Support
11 Dec 2023

Hi @wilsonb92


No, not all letters being sent via myGov will be instant.


Our letters go through various internal approval and publishing processes.


The type of letter will determine the process that will need to be following. This will also have an impact on the time frame of it being issued. 

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Most helpful reply

AlliATO(Community Support)Community Support
11 Dec 2023

Hi @wilsonb92


No, not all letters being sent via myGov will be instant.


Our letters go through various internal approval and publishing processes.


The type of letter will determine the process that will need to be following. This will also have an impact on the time frame of it being issued. 

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Why do myGov letters take up to 72 hours? | ATO Community