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Zoccali(Newbie)Newbie
19 Jan 2024

ATO - this is an absolute joke this client to agent linking!!!


A client has invited me into there organisation, and after submitting the code into RAM I get the below error

The name in your email must match exactly with your name displayed in RAM!!!!

Of course it's not going to match, my name in RAM has a middle name, which is not reflected in my email.


THIS IS AN ABSOLUTE JOKE!! TAX AGENTS DO NOT HAVE TIME FOR THIS RED TAPE BULLDUST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


SERIOUSLY, NOW THIS WILL BE A PHONE CALL TO THE ATO WHICH WILL BE A MINIMUM 45 MINUTES!!!


GET YOUR ACT TOGETHER

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377 views
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Most helpful reply

AnitaATO(Community Support)Community Support
22 Jan 2024

Hi @Zoccali,


Oh no I can understand that this would be frustrating. If the authorising representative has issued you an email with a code in the incorrect name then they will need to reissue it in the correct name.


The only way we can fix it is if we were the ones that sent you the authorisation. We only send an authorisation to the principal authority.

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Most helpful reply

AnitaATO(Community Support)Community Support
22 Jan 2024

Hi @Zoccali,


Oh no I can understand that this would be frustrating. If the authorising representative has issued you an email with a code in the incorrect name then they will need to reissue it in the correct name.


The only way we can fix it is if we were the ones that sent you the authorisation. We only send an authorisation to the principal authority.

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