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ITPG(Initiate)Initiate
1 Feb 2024

Hi,


I have been waiting for the objection letter to load but it seems to have been stuck on Please Wait...


I have been trying to load this since yesterday, have tried to close reopen and have tried other computers in the office as well. We have new computers so I am unsure why it would not load. Have looked into past community posts as well and someone has had the same problem.


Could someone please email through a copy so we can fill this out?


Thank you.



316 views
5 replies
316 views
5 replies

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Most helpful reply

RileyATO(Community Moderator)Community Moderator
7 Feb 2024

Hi @ITPG,


I got the form to work by opening Acrobat first then opening the form from within acrobat (instead of right click> open with) and clicking 'enable all features'.


Could you give that a go?

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TeddyATO(Community Support)Community Support
4 Feb 2024

Hello @ITPG,


This is actually an easy fix. Follow the instructions to right click and save target/link as on the form link. Once you've saved it to your computer go to the file, right click it and select open with. Make sure you select adobe acrobat reader instead of having it load in your browser. You may need to enable javascript but usual a prompt shows up if you do.


The please wait screen usually happens when you're trying to load the pdf in a browser which doesn't have the appropriate support available to view the pdf.

ITPG(Initiate)Initiate
5 Feb 2024

I have already done that and have asked another team member to do so also in case I was not doing it correctly. Can someone please just email the form through? This is quite frustrating and has been 2 weeks since I have been trying to resolve this.

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Could someone please send through a copy of the objection letter? It doesn't seem to be working. | ATO Community