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honey.mrskhan(Newbie)Newbie
5 Feb 2024

I am struggling to link mygov to ATO or even to access my online ATO account it's been months I am trying to figure out the solution nothing can be done online or even when I tried to call ato office my call been dropped after hours long wait :(

My main issue is that in ATO my name shows some weird middle name but in reality I don't have any middle name all my documents passport, Driving licence and even myGov account has only first name and last name. When I try to access ATO through myGov it gives me technical error and I believe it's only because name mismatch. I am stuck and feeling helpless how this issue can be resolved I don't have any clue

11,875 views
1 replies
11,875 views
1 replies

Most helpful response

Most helpful reply

WendyATO(Community Support)Community Support
7 Feb 2024

Hi @honey.mrskhan,


We don't offer face-to-face meetings but I can understand why you're asking after months of no resolution.


Your trouble with linking could very well be to do with your name not matching.


If you're unable to get through by phone you can update your name by post with a change of details form.


By phone would be much quicker though, you can try calling when we first open at 8am or later in the afternoon (we close at 6pm) as these are generally quieter times.

All replies

Most helpful reply

WendyATO(Community Support)Community Support
7 Feb 2024

Hi @honey.mrskhan,


We don't offer face-to-face meetings but I can understand why you're asking after months of no resolution.


Your trouble with linking could very well be to do with your name not matching.


If you're unable to get through by phone you can update your name by post with a change of details form.


By phone would be much quicker though, you can try calling when we first open at 8am or later in the afternoon (we close at 6pm) as these are generally quieter times.

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can I have a face to face meeting at an ATO office?? As I am stuck and there is no solution online | ATO Community