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Staceyanne(Newbie)Newbie
5 Feb 2024

Set up app on new phone and when I try and get onto RAM I get Error A927.12. I have set up and deleted app twice. Please help.

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399 views
1 replies

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AnitaATO(Community Support)Community Support
8 Feb 2024

Hey @Staceyanne,


Is the error happening when you're trying to navigate through the ATO digital proof of record ownership (PORO) questions?


If so, you'll need to contact the ABRS as they'll need to confirm a few details with you, and they may need to investigate the error further.

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Most helpful reply

AnitaATO(Community Support)Community Support
8 Feb 2024

Hey @Staceyanne,


Is the error happening when you're trying to navigate through the ATO digital proof of record ownership (PORO) questions?


If so, you'll need to contact the ABRS as they'll need to confirm a few details with you, and they may need to investigate the error further.

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MyGovID - Error A927.12 | ATO Community