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Grace1966(Newbie)Newbie
21 Feb 2024

A bit of history: My ATO account was first hacked in Aug 2023. Contact, bank account & accountant details were changed. My ABN was reactivated and they re-registered my old company for GST. Access to ATO portal was locked when data breach was identified. I logged in to my ATO account for the first time today (via MyGov) to submit my tax return, and found data had been hacked yet again! This time they even added a Superannuation to my account - this has a zero balance atm.

The Ato Data Breach hotline is closed as it's after business hours!

Does anyone have any tips as the ATO were completely useless the last time I went through this. As this is my second ATO hack I am tempted to escalate and file a formal complaint - thoughts?

1,848 views
1 replies
1,848 views
1 replies

Most helpful response

Most helpful reply

JayneATO(Community Support)Community Support
25 Feb 2024

Hi @GraceATO


How frustrating for you!


Are the security measures still in place since the last breech?

A call through to our Client Identity Support Centre is needed in this instance.


You can read more about our security and data breech guidance for individuals online.

All replies

Most helpful reply

JayneATO(Community Support)Community Support
25 Feb 2024

Hi @GraceATO


How frustrating for you!


Are the security measures still in place since the last breech?

A call through to our Client Identity Support Centre is needed in this instance.


You can read more about our security and data breech guidance for individuals online.

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ATO Account Hacked for second time | ATO Community