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Bench4034(Initiate)Initiate
20 Mar 2024

I have been trying to submit February SGC payment instructions but keep getting the following error message; '


Update super fund details

To make a payment to the above employee super fund(s) you must update the required details in Employees.

Find out more information about how to fix invalid super fund details .'


I have been through and checked every active employee's details against the Super Fund Lookup and they all appear correct. The error message is not indicating which employee I should be looking at. I have re-submitted all the active employee's.


Any suggestions appreciated.

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2 replies
561 views
2 replies

Most helpful response

Most helpful reply

AnitaATO(Community Support)Community Support
24 Mar 2024

Hey @Bench4034,


The link you've provided doesn't take us to what you're looking at. This would be because you're logged into your business via myGovID using your personal log in details. Have you managed to get it sorted and submitted without any errors? If not, you may need to confirm the super details for the employee that it's affecting. You've mentioned 'active' employees are you trying to pay super for an employee that has recently left?

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Most helpful reply

AnitaATO(Community Support)Community Support
24 Mar 2024

Hey @Bench4034,


The link you've provided doesn't take us to what you're looking at. This would be because you're logged into your business via myGovID using your personal log in details. Have you managed to get it sorted and submitted without any errors? If not, you may need to confirm the super details for the employee that it's affecting. You've mentioned 'active' employees are you trying to pay super for an employee that has recently left?

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Keep getting error message when trying to submit payment instructions | ATO Community