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Whatever the written form of the request, you must sight the original document for the change of name before you can change the value in your system from the relevant date.
You then report the details in your next STP pay event, as you do normally. As an employer, that is the extent of your authorised action.
Whatever the written form of the request, you must sight the original document for the change of name before you can change the value in your system from the relevant date.
You then report the details in your next STP pay event, as you do normally. As an employer, that is the extent of your authorised action.