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Ragini(Newbie)Newbie
8 Apr 2024

2 years ago I posted a comment in relation to the transfer request of super from 1 fund to other. This transfer request was done on MyGOV portal on 06/10/2021. The balance of the super fund has not yet been transferred to my active Super fund balance and the Superannuation provider have sent me a letter stating that they have transferred the balance to ATO.

Just want to know where is my money that was in the old super fund and which has now been transferred to ATO and is not showing up in my current active Super fund balance?

Your help is highly appreciated.

Thank you.

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3 replies
1,008 views
3 replies

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Most helpful reply

Deb_ATO(Community Support)Community Support
17 Apr 2024

Hi @Ragini


If your old fund said they transferred your balance to us and we received it, it's possible we may have sent it to your active fund. Have a chat to your active fund to see if we've sent it to them. They may have it but haven't reported it yet. When they do, this'll update the balance you see in your online account. See how you go with that.

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