Server_error on ATO myGov link & error code OID001 with myID - what to do?

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 · Accepted Answer

StevenATO · Answer

Ok there's a couple things going on here. For the server_error, our advice is to: - Unlink ATO from myGov, - Log out - Log back in - Re-link ATO to myGov (ideally with a linking code, but give it a try without). Error OID001 is for myID: - Completely close the app (not just minimise) - Reopen the app and try again. If that fails, uninstall myID and reinstall it. You'll need to set up your myID again. Make sure to select I am an existing user and set it up with the same email address and identity documents you used last time. Let us know how you go!

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