Linking a Discretionary Investment Trust to RAM so we can appoint a tax agent.

 Author: HayleyMills(Initiate)Initiate

27 May 2024

Glad you got somewhere in the end.

It's disappointing that the ATO created a self-serve system that they push all taxpayers to use instead of calling their call centers but have also created a step in the self-serve process that can only be completed by calling these call centers; which are not equipped with enough staff to handle the volume of client's who are trading trust with corporate trustees. 

Surely the ATO know how many trusts with corporate trustees are registered trading entities and surely they could see cutting manpower in the call centers, whilst rolling out something like agent linking, would put unacceptable pressure on their staff and fracture tax payer's trust that the ATO can run itself sensibly. 

Imagine having to chase your customers for payment/lodgment only to find out the customer has called you multiple times to complete a step in the convoluted self-service process that your call center was too understaffed to answer. It's just embarrassing. 

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