HI ATO,
Got a new phone - have deleted app from old phone - installed app on new phone - logged into MyGOV ID - has basic strength - every time I try and enter Drivers license details - it comes up with error code and says this id has been used already (on old device/login) - I then have to delete app and start process again - after 4 times and three failed attempts at calling 1300 number today ... I'm lost for a solution....thanks in advance.
Hi @Rob.busso,
When you set up the myGovID on the new phone did you use the same email address or a new email address?
The reason you get the error: this id has already been used is because it's linked to a different email address.
You need to use the same email address to re set up the myGovID. Once it has a strong or standard identity you can change the email address within the app.
Hi @Rob.busso,
When you set up the myGovID on the new phone did you use the same email address or a new email address?
The reason you get the error: this id has already been used is because it's linked to a different email address.
You need to use the same email address to re set up the myGovID. Once it has a strong or standard identity you can change the email address within the app.
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