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30 July 2024

Hey all! I'm going round in circles on the ATO website trying to apply for my TFN. I am using my residential address (same as is listed for my personal ATO account) and I've tried entering it about 15 different ways, including the site's own suggested format from the dropdown. Every time I click "Next" it just reloads the page with a red banner that says "Some of the information you entered is not valid. See details below." and lower down the page an exclamation note that says "Providing the physical address will help determine eligibility for government assistance, such as financial grants."

Not sure what else to try here, any suggestions?

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1 replies
522 views
1 replies

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Most helpful reply

MeghaATO(Community Support)Community Support
2 Aug 2024

Hi @eurekaBeryl,


When receiving this error, we do suggest trying in another browser.


Sometimes this can happen if you have security on your computer that blocks pop up.

Try having a look into your settings or use Fire Fox or Chrome.


Let us know how you go👍

All replies

Most helpful reply

MeghaATO(Community Support)Community Support
2 Aug 2024

Hi @eurekaBeryl,


When receiving this error, we do suggest trying in another browser.


Sometimes this can happen if you have security on your computer that blocks pop up.

Try having a look into your settings or use Fire Fox or Chrome.


Let us know how you go👍

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ATO website not accepting my address for business TFN application | ATO Community