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bs2801(Newbie)Newbie
16 Aug 2024

Hi,

I am a newly registered tax agent and need an access to the tax agent portal.


Everything has been set up incl RAM, principal's authorisation, mygovID(strong credential), machine credentials, etc and completed the process to link the business to RAM.

But, still once I try logging on the TAP, it keeps showing an message, "No Australian Business Number Found" and the botton showing to "Link ABN" in the bottom right corner.(which is the page when no ABN has been linked yet).

As I said, the business has been successfully linked and it is clearing showing on the authorisation page with me as a principal authority.


But, still, I have never been able to get on to the TAP yet.

Rang up ATO several times, but they don't seem to know how to fix it and keep saying the business has been successfully linked to RAM. (but TAP is not up and running yet for some reason)

I just need to get the portal up and running for the first time and start adding clients in and start my business!

Please someone help me.


3,035 views
12 replies
3,035 views
12 replies

Most helpful response

Most helpful reply

TobyJDodd(Devotee)Registered Tax Professional
18 Aug 2024

HI @bs2801


Oh, I think that's the issue.


Your trust won't have a tax agent registration (I'm pretty sure trusts can't be registered) and it probably can't link at the ATO end.


You need to link under your personal ABN.


You may want to look at starting a new Pty Ltd. (with the shares held by the trust) As you hold already hold a tax agent personal registration you should be able to get approval for a company one.


Tax agent registration | Tax Practitioners Board (tpb.gov.au)


Toby













All replies

TobyJDodd(Devotee)Registered Tax Professional
16 Aug 2024

Hi @bs2801


Can you check a few things for me.


1) Does the business you are linking to have it's own Tax Agent Number?

2) IN RAM - What is the authorization type next to your representative name?

3) In RMA - When you click the "view" button next to your representative name what does it say under access level for the ATO? Is it full?


Toby

bs2801(Newbie)Newbie
16 Aug 2024

Hi Toby,


Thanks for reply.

1)TAN received under my name, and got linked to the business through RAM

2)Principal authority

3)yes, full access


Would this be the case that takes more time for the new entrant, and ATO needs more time to complete set up of my TAP profile before it is up and running?

lte-tax(Newbie)Newbie
7 Aug 2025

Had the same issue as a new tax agent. Turns out trusts can’t hold a tax agent number, so TAP access wouldn’t work. You’ll need to link your personal ABN or set up a company and apply for a separate TAN. Using your personal ABN should get you access in the meantime.

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