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8 Sept 2024

Hello!

I have somehow ended up creating two accounts of mygovID and now I can't make either account strong enough as I have documents on both. Does anyone know how I can merge these into one account?

377 views
2 replies
377 views
2 replies

Most helpful response

Most helpful reply

RachATO(Community Support)Community Support
9 Sept 2024

Hey @Slothgurl99,

 

There's no option to merge two myGovID accounts because they'd each be registered with a different email address (you can't register the same email address twice).

 

You'll need to chat with the myGovID team who can reset your emails, then you should be able to make a new myGovID using your preferred email address.

 

Let us know how this goes ðŸ¤ž

All replies

RachATO(Community Support)Community Support
9 Sept 2024

Hey @Slothgurl99,

 

There's no option to merge two myGovID accounts because they'd each be registered with a different email address (you can't register the same email address twice).

 

You'll need to chat with the myGovID team who can reset your emails, then you should be able to make a new myGovID using your preferred email address.

 

Let us know how this goes ðŸ¤ž

Most helpful reply

RachATO(Community Support)Community Support
9 Sept 2024

Hey @Slothgurl99,

 

There's no option to merge two myGovID accounts because they'd each be registered with a different email address (you can't register the same email address twice).

 

You'll need to chat with the myGovID team who can reset your emails, then you should be able to make a new myGovID using your preferred email address.

 

Let us know how this goes ðŸ¤ž

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MygovID two accounts?? | ATO Community