I have been using the My Gov ID app for several years. When opening the app this morning I receive a message to update the app (code CER000001) but when I press the update option it takes me to the app store but no update is available. I am stuck in a loop trying to update it as each time that I download the app I immediately receive this message to update it. I am using an iPhone 12 with IOS version 17.6.1
Hello @WMcGarry,
Yep, that's the one! ๐
This is happening more and more on older iPhone models. It would appear they're not capable of updating to the latest version of myGovID as the software might not allow for it. ๐๐ฑ
We've answered similar questions in prior posts, this is one example.
Hello @WMcGarry,
Yep, that's the one! ๐
This is happening more and more on older iPhone models. It would appear they're not capable of updating to the latest version of myGovID as the software might not allow for it. ๐๐ฑ
We've answered similar questions in prior posts, this is one example.
I am having this issue since last week making me unable to complete critical work. This seems to be a problem lot of users are facing, however i am unable to find a fix. Has anyone figured out a fix for iOS devices?? I have the latest iOS app.
Hey @SS_001,
Let's try a few other things if your app is up to date.
First off let's try this:
Hopefully this works but if not the next thing to try is:
If this doesn't work, you're going to need to speak with the myGovID support team. They'll need to investigate it further for you.
15 Apr 2026 ยท 4 min read time
16 July 2025 ยท 5 min read time
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